Refund Policy

Effective Date: 11/25/2024

At Vera Mera, we are committed to ensuring your satisfaction with our luxury knitwear. If you are not completely happy with your purchase, please review our refund policy below.

Eligibility for Returns and Refunds

  1. Eligible Products: All garments are eligible for return or refund.
  2. Exclusions:
    • Items purchased on sale or at discounted rates.
    • Personalized garments.
  3. Condition of Items: Products must be unused, in their original packaging, and in the same condition as when you received them.
  4. Timeframe: Returns or refunds must be requested within 7 days of delivery.
  5. Proof of Purchase: A receipt or order number is required to process your return or refund.

Return Process

  1. Initiating a Return:
    • Contact us via WhatsApp at [Insert WhatsApp Number] to start your return.
    • Provide proof of purchase and photos of the item if applicable.
  2. Return Shipping:
    • Customers must return the product to us before we process the refund or replacement.
    • We currently cover the shipping costs for returns, particularly for defective items.
  3. Inspection and Approval:
    • Once the product is returned to our office, we will inspect it and process your request promptly.

Options for Refunds and Replacements

  1. Replacements: Replacing the product is our first option, subject to customer preference.
  2. Refunds:
    • Refunds can be issued to the original form of payment or as store credit, depending on your choice.
    • Processing time is 1-3 business days after approval.
  3. Store Credit: An option for future purchases at Vera Mera.

Defective or Damaged Items

  1. Quality Control: All items undergo a final quality check at our office before being shipped to ensure they meet our high standards.
  2. Claims Process:
    • If an item arrives damaged or defective, please contact us immediately with photos as evidence.
    • We will arrange a return at no cost to you and provide a replacement, refund, or store credit.

Restrictions and Exceptions

  1. Non-Returnable Items:
    • Used items.
    • Items purchased on sale or clearance.
    • Personalized or custom orders.
  2. Rejected Returns: Items that do not meet the eligibility criteria will not be accepted.

Contact and Processing Times

  1. Contact Us:
    • For any questions or concerns about your refund, feel free to contact us at hello@veramera.com.
  2. Processing Time: Refunds and replacements are typically processed within 1-3 business days after the returned product is inspected.

Thank you for choosing Vera Mera. If you have any questions or concerns about your return or refund, please don’t hesitate to contact us!