Pre-Order Policy
Effective Date: 11/25/2024
At Vera Mera, we are excited to offer our luxury knitwear through a pre-order system, ensuring each piece is crafted with care and attention to detail. By placing a pre-order, you agree to the following terms and conditions.
Eligibility and Details
- Availability: Pre-orders are available starting from one unit per product. There is no upper limit on the number of pre-orders placed.
- Pre-Order Period: The pre-order period runs from November to February.
Payment
- Pricing: Pre-orders are priced at the standard rate, and no additional discounts or benefits are offered during this period.
Production and Delivery Timelines
- Estimated Delivery: Pre-ordered items will be ready for shipping within 7 business days after the order is processed.
- Delays: In the event of unexpected delays in production or delivery, we will offer a 5% discount as a gesture of goodwill.
Cancellations and Refunds
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Vendor Cancellations: If Vera Mera must cancel a pre-order due to production issues, customers will:
- Receive a full refund for the order.
- Be offered a 15% discount on their next purchase.
- Customer Cancellations: Pre-orders cannot be canceled once placed, as production begins immediately upon order confirmation.
Shipping and Returns
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Return Costs:
- If a pre-ordered product does not meet your expectations, customers are responsible for covering the return shipping costs.
- To provide added assurance, all pre-ordered items undergo a strict quality control check before shipping.
Additional Terms
- Pre-ordered items are subject to the same return and refund policies as regular purchases, detailed in our Refund Policy.
- Customers will be notified via email with updates regarding their pre-order status.
Thank you for your interest in Vera Mera’s pre-order program. For questions or concerns, please contact us at hello@veramera.com. We are here to assist you!